On March 19, USA Today came out with their prestigious 2024 Top Workplaces in the U.S. These organizations were voted by their employees as some of the best places to work. Eleven restaurants made the list, which is no small feat in today's...
I was struck by a customer's response when asked why they dined at a specific restaurant. They answered, "Because they always greet me by name, and the food is always good." Really? Is that all there is to it? At the core, the psychology...